About Me
Versatile IT Administrator and Virtual Operations Specialist with a proven track record in system administration, technical support, and workflow automation. Skilled in implementing AI-driven solutions, building custom automations using Python and Google Apps Script, and integrating APIs to streamline business operations. Experienced in supporting and customizing Shopify stores, including product management, theme adjustments, and third-party app integrations to enhance eCommerce functionality. Adept at optimizing virtual environments, maintaining secure IT infrastructure, and adapting quickly to evolving technologies.
Professional Experience
Back Office Executive
10X Health System
2022 - 2025 | Bacolod City, Philippines
- Oversaw end-to-end logistics for genetic test kits, ensuring 100% on-time delivery and maintaining accurate inventory tracking.
- Provided patient support, verifying demographic information, addressing inquiries, and ensuring a smooth and professional experience.
- Managed and uploaded lab results, scheduled patient reviews, and implemented workflow improvements that increased operational efficiency.
- Optimized practice management by leveraging DrChrono and AtlasMD, ensuring regulatory compliance and enhancing healthcare operations.
- Spearheaded Siena AI implementation within Zendesk to automate responses and initial data gathering for patient inquiries.
- Developed integrations with external systems using Zendesk's API, Python, and Google Apps Scripts for automated data synchronization.
- Designed and deployed automation workflows in Zendesk (triggers, automations, macros) to reduce manual ticket management.
- Utilized Siena AI to analyze patient interactions for continuous improvement of automated support processes.
- Managed Shopify stores: product updates, inventory, order processing, theme customization, app integration, and technical issue resolution.
IT Administrator
Transcom Asia
2020 - 2022
- Provided technical support for Microsoft 365 services, troubleshooting issues and optimizing performance.
- Configured and managed user accounts, groups, and permissions for secure access.
- Supported network infrastructure, ensuring seamless connectivity and secure access control.
- Provided advanced IT support (hardware, software, network infrastructure).
- Automated workflows using PowerShell and Google Sheets.
- Contributed to system documentation for troubleshooting and best practices.
- Optimized system performance, reducing setup time and enhancing IT asset management (Clonezilla).
- Collaborated with network and cybersecurity teams for infrastructure security and compliance.
- Managed and optimized Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Implemented security measures (MFA, DLP, VPN).
- Managed Linux web servers (osTicket), implemented network intrusion monitoring, firewalls, VPNs, and oversaw data retention/encryption with NAS.
Lead Gen. Specialist
VAStaffer
2019 - 2020
- Experienced in lead generation, WordPress management, and executive support.
- Optimized WordPress website performance by troubleshooting issues and collaborating on site development.
- Managed communications, recorded meeting minutes, and provided client support as an executive assistant.
- Ensured seamless workflows and maintained up-to-date technical expertise.
System Support Engr.
FGC+
2015 - 2019
- Handled network operations, managing server and client hardware.
- Provided technical support across the organization (hardware installations, OS configuration, software troubleshooting).
- Conducted regular security audits and implemented firewalls and intrusion detection systems (IDS).
- Managed system upgrades, patches, and remote access.
Skills
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Projects
Project Alpha
A brief description of Project Alpha. This project involved X, Y, and Z technologies to achieve A, B, and C goals.
Project Beta
Details about Project Beta. Focused on innovative solutions for problem P using technology T.
Project Gamma
Project Gamma was a challenging yet rewarding experience, utilizing A and B to deliver C.
More projects can be added here. Some of the work described in the "Experience" section could be framed as specific projects.
Education
Bachelor of Information Technology
University of Iloilo
Graduated: 2015
Gained a strong foundation in software development, networking, and system administration. Developed technical expertise and problem-solving skills to support IT infrastructure and operations.
Get In Touch
I'm always open to discussing new opportunities, projects, or collaborations. Feel free to reach out!
+63976-388-7442